FAQ, Frequently Asked Questions

The vast majority of the products available on Satsuki come from Japan.

However, as in France, not all products consumed in Japan are necessarily manufactured there. Some items may be produced in other Asian countries, depending on the recipes, manufacturers or production chains.

We also offer a few products manufactured in Europe, most often by Japanese companies or for Japanese brands, in order to comply with local standards whilst retaining the spirit and traditional uses of the original products.

The origin of each product is indicated directly on its product page, under the ‘Product Details’ tab.

Satsuki.fr is an online asian grocery shop specialising in products from Japan.

Here you’ll find Japanese food products for everyday cooking: soya sauce, miso, rice, ramen, udon and soba noodles, dashi, furikake, Japanese curry, seaweed, condiments, snacks, biscuits, sweets and drinks.

The shop also stocks Japanese tea, sake and Japanese spirits, crockery, kitchen utensils, as well as a selection of complementary Korean and other Asian products.

Our aim is to offer a range of everyday Japanese products, selected for their quality and value for money.

We strive to replicate as closely as possible what you might find, cook and use on a daily basis in Japan, with a range suited to beginners, connoisseurs and Japanese people living in France alike.

Yes, we also stock a few products from other Asian countries, such as China, Taiwan and Thailand.

Although Satsuki is first and foremost a Japanese grocery shop, some Asian products complement Japanese cuisine or are commonly used in Japan.

We also have a section dedicated to Korean products. Korean cuisine is very popular in Japan, and certain products such as Korean sauces, noodles, snacks and condiments naturally fit in alongside our Japanese selection.

Certain Asian grocery products naturally complement our selection when they are useful in the kitchen, popular with our customers or similar to those commonly used in Japan.

To get started with Japanese cooking, we recommend beginning with a few simple, versatile and easy-to-use ingredients.

A good basic selection might include soya sauce, miso, Japanese rice, udon, soba or ramen noodles, rice vinegar, mirin, dashi, sesame oil, as well as a few seasonings such as furikake, sesame seeds or nori seaweed.

With these ingredients, you can already prepare many everyday Japanese dishes: miso soup, hot or cold noodles, onigiri, donburi, simple broths or seasoned vegetables.

To get started, the easiest thing to do is to choose a recipe that takes your fancy from our Japanese recipe blog, then gradually build up your stock of basic ingredients as your tastes evolve and you decide which dishes you’d like to make.

Yes, the prices are 99 per cent the same.

The differences are usually due to promotional offers, which may vary between the shop and the website at any given time.

Yes, the allergens that must be declared are listed on the product pages under the ‘Ingredients and nutritional values’ tab.

They are also listed in French on the product packaging. If you have a food allergy or intolerance, we recommend that you always check the information on the packaging before consumption, as this remains the primary source of information.

We list the allergens that are required by law to be declared. Certain ingredients or possible traces are not classified as regulated allergens, even though they may cause sensitivity in some people.

We highlight claims such as ‘organic’, ‘vegan’ or ‘gluten-free’ when these are clearly stated by the manufacturer, particularly on the product packaging or in the official information provided to us.

If the label is not present on the packaging or confirmed by the manufacturer, we prefer not to include it, even where the product’s ingredients might suggest otherwise.

This approach enables us to avoid misinterpretations and to provide you with reliable information, based on the claims actually made by the brands.

We do our utmost to maintain a well-stocked catalogue, but the availability of Japanese products depends on many factors over which we unfortunately have little control.

Manufacturers and suppliers may themselves experience stock shortages, whilst demand varies greatly depending on the product and the time of year. Some items also have a relatively short best-before date: we therefore sometimes have to limit the quantities ordered to avoid waste.

Added to this are the distance from Japan, production and transport lead times that are often measured in months, as well as frequent changes to French and European regulations concerning the import of food products.

The international economic, trade or political climate can also slow down, or even prevent, certain restocking operations.

When a product is out of stock, an alert is displayed on the product page; you can sign up to be notified when it returns to stock.