Satsuki's Cookie and Personal Data Policy.

Privacy Policy and Use of Cookies

Last updated: July 2026

SATSUKI pays particular attention to the protection of the personal data of its customers and visitors to the website www.satsuki.fr.

This policy explains what personal data may be collected, why it is used, to whom it may be disclosed, how long it is retained and how you can exercise your rights.

It also explains the rules applicable to cookies, other tracking technologies used on the website and any tracking tools that may be included in our emails.

Data controller

The controller responsible for processing personal data is:

SATSUKI
French simplified single-member joint-stock company — SASU
167 chemin du Bailly
38440 Moidieu-Détourbe
France

SIREN number: 534 000 880
Telephone: +33 (0)9 73 16 64 39
Email address: [email address to be completed]

SATSUKI has not appointed a Data Protection Officer. Requests relating to personal data may be sent directly using the contact details provided above.

Personal data we may collect

We may collect the information you provide when using the website, including:

  • your first and last name;
  • your billing and delivery addresses;
  • your email address;
  • your telephone number;
  • the information required to create and manage your customer account;
  • information relating to your orders, purchases, deliveries, returns, refunds and complaints;
  • the content of messages sent to our customer service team;
  • your preferences regarding marketing communications;
  • the information required to manage a professional customer account.

When applying for a professional customer account, we may collect:

  • the company’s legal name;
  • its SIREN or SIRET number;
  • its intra-Community VAT number;
  • its business address;
  • the identity and contact details of its representative;
  • the supporting documents required to review the application, such as a Kbis extract or an equivalent document.

Technical information may also be collected when you browse the website, including:

  • your IP address;
  • the type of device used;
  • the operating system;
  • the type and version of your browser;
  • the pages viewed;
  • the date and time of your visit;
  • the actions performed on the website;
  • information relating to cookies and other tracking technologies, according to the choices you have made.

Mandatory fields are identified in the relevant forms. Where the requested information is required to process an order, create an account or provide a service, failure to provide it may prevent us from processing your request.

Purposes and legal bases of processing

Creating and managing customer accounts

Your account data is used to identify you, save your contact details, make ordering easier and allow you to access your purchase history.

This processing is necessary to provide the services requested and, where applicable, to perform the contract entered into with SATSUKI.

Order management

Your data is used to:

  • record and validate your order;
  • prepare the products ordered;
  • process and monitor payment;
  • issue invoices and accounting documents;
  • organise delivery;
  • inform you of the status of your order;
  • manage returns, refunds, warranties and complaints.

This processing is based on the performance of the contract and compliance with our legal obligations, particularly our accounting and tax obligations.

Management of professional customer accounts

The information provided when applying for a professional customer account is used to verify the applicant’s business activity, eligibility for our professional offer and the applicable commercial terms.

This processing is based on pre-contractual measures taken at your request, the performance of the contractual relationship and SATSUKI’s legitimate interest in restricting its professional offers to businesses that meet the applicable conditions.

Customer service

Information provided during your communications with our customer service team is used to answer your questions, process your requests and monitor your orders.

Depending on the nature of the request, this processing is based on the performance of the contract, compliance with a legal obligation or SATSUKI’s legitimate interest in providing a high-quality customer service.

Fraud prevention and security

Certain data may be used to:

  • protect customer accounts;
  • secure payments;
  • detect attempted fraud;
  • prevent misuse of the website;
  • identify and resolve technical incidents;
  • ensure the security of our IT systems.

This processing is based on SATSUKI’s legitimate interest in protecting its business, website, customers and IT systems.

Compliance with legal obligations

Certain data is processed and retained in order to comply with the legal obligations applicable to SATSUKI, particularly in relation to invoicing, accounting, taxation, fraud prevention and consumer protection.

Secure payment

Payments made through the website are processed by our secure payment service providers.

Full bank card details are sent directly to the relevant payment provider. They are not stored by SATSUKI.

SATSUKI only receives the information required to confirm and monitor the transaction, including its amount, status and reference.

Newsletter and marketing communications

SATSUKI uses YMLP to manage newsletter subscriptions, maintain recipient lists and send electronic communications.

When you subscribe to our newsletter, your email address is used to send you information including:

  • new product announcements;
  • SATSUKI news;
  • special offers;
  • advice and content relating to Japanese products;
  • recipes;
  • information about our services.

Newsletter communications are based on your consent, except where the applicable regulations allow SATSUKI to send existing customers offers relating to products or services similar to those they have already purchased.

You may unsubscribe at any time by using the unsubscribe link included in each email.

Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Tracking email opens and interactions

Some emails may contain tracking pixels or personalised links that may be used to determine:

  • whether the email has been opened;
  • the date and time it was opened;
  • whether a link in the message has been clicked;
  • the type of device or software used;
  • the overall performance of the campaign.

Where this tracking makes it possible to associate the collected information with an identified or identifiable recipient, it is only activated after obtaining specific consent that is separate from the consent to receive the newsletter.

Refusing the tracking of email opens and interactions does not prevent you from receiving the newsletter to which you have subscribed.

You may withdraw your consent to this tracking at any time, without necessarily unsubscribing from the newsletter, using the method provided by SATSUKI or by contacting us.

Where email open and click tracking is disabled in the tools used by SATSUKI, SATSUKI does not knowingly use individual data to measure your interaction with the newsletter.

YMLP may process the data required to manage subscriptions, unsubscribes, email delivery and, where you have given your consent, interaction tracking, on behalf of SATSUKI.

Recipients of personal data

Personal data may be accessed by authorised members of the SATSUKI team, only where necessary for the performance of their duties.

It may also be disclosed to service providers involved in our business operations, including:

  • payment service providers;
  • banks and financial institutions;
  • carriers and logistics partners;
  • hosting, maintenance and IT security providers;
  • website and order management providers;
  • email and newsletter service providers, including YMLP;
  • the cookie consent management provider, Sirdata;
  • providers of analytics, audience measurement or advertising tools, according to your choices;
  • SATSUKI’s advisers, accountants, insurers and administrative service providers.

These providers should only receive the information required to perform their services and must process it in accordance with the applicable regulations and the instructions given to them.

Personal data may also be disclosed to administrative, judicial, tax or customs authorities where required by law.

SATSUKI does not sell its customers’ personal data and does not disclose their contact details to third parties for their own marketing purposes without an appropriate legal basis.

Transfers outside the European Economic Area

Some service providers or technical partners may be established outside the European Economic Area or may use infrastructure located outside it.

Where personal data is transferred to a country that does not benefit from an adequacy decision issued by the European Commission, SATSUKI ensures that appropriate safeguards are in place.

These safeguards may include:

  • standard contractual clauses adopted by the European Commission;
  • binding corporate rules;
  • any other safeguard recognised under the applicable regulations.

Additional safeguards may be implemented where necessary, depending on the nature of the data, the destination country and the risks identified.

Retention periods

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Customer accounts

Customer account data is retained for the duration of the commercial relationship.

In the event of prolonged inactivity, certain data may be deleted or archived, subject to the information that SATSUKI is required to retain in order to comply with its legal obligations or defend its rights.

Orders and commercial relationship

Data required to manage orders is retained for the duration of the commercial relationship and is then archived for the period necessary to comply with legal obligations and manage any disputes.

Invoices and accounting documents

Invoices and accounting documents are retained for 10 years from the end of the relevant financial year.

Marketing to existing customers

Data used for marketing purposes may be retained for the duration of the commercial relationship and for a maximum period of three years from the end of that relationship or from the customer’s most recent active contact.

Newsletter subscribers and non-customer prospects

The data of people who subscribe to the newsletter without placing an order is retained until consent is withdrawn or for a maximum period of three years from its collection or from the person’s most recent active contact.

At the end of this period, a confirmation request may be sent to ask whether the person wishes to continue receiving communications from SATSUKI.

Unsubscriptions and objections

The information strictly necessary to record an objection or unsubscribe request may be retained on a suppression list in order to prevent the person from being contacted again against their wishes.

Customer service

Requests sent to customer service are retained for as long as necessary to process them and then for the period required to manage the commercial relationship or any dispute.

Professional accounts and supporting documents

Supporting documents provided for the creation or management of a professional account are retained for as long as necessary to review the application and manage the commercial relationship.

Documents that are no longer required are deleted or archived in accordance with the applicable legal obligations.

Payment

SATSUKI does not store full bank card details.

Transaction references and the information required to monitor payment may be retained for the period necessary to manage the order, disputes and accounting obligations.

Cookies and other trackers

The retention periods for cookies, consent choices and other trackers are specified in the Sirdata cookie management interface.

Data security

SATSUKI implements technical and organisational measures designed to protect personal data against:

  • loss;
  • destruction;
  • unauthorised access;
  • alteration;
  • disclosure;
  • misuse.

Access to personal data is restricted to the people and service providers who need it to perform their duties.

Access to our tools is protected and user permissions are adapted to each person’s responsibilities.

As no IT system can guarantee absolute security, SATSUKI adapts its protective measures in line with developments in technology, practices and identified risks.

Your rights

Under the applicable data protection regulations, and depending on your situation, you may exercise the following rights:

  • access your personal data;
  • request the correction of inaccurate or incomplete data;
  • request the deletion of your data;
  • request restriction of processing;
  • object to certain processing based on SATSUKI’s legitimate interests;
  • object at any time to the use of your data for direct marketing purposes;
  • withdraw your consent at any time where processing is based on consent;
  • request the portability of certain data;
  • provide instructions regarding the handling of your data after your death.

Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Certain rights may be restricted where the retention or processing of data is required by law or is necessary for the establishment, exercise or defence of legal claims.

How to exercise your rights

You may exercise your rights:

  • through our contact form;
  • by email at: [email address to be completed];
  • by post to SATSUKI, 167 chemin du Bailly, 38440 Moidieu-Détourbe, France.

Your request must specify the right you wish to exercise and provide the information required to identify you.

To protect your personal data, proof of identity may only be requested where there is reasonable doubt regarding the identity of the person making the request.

SATSUKI responds to requests within the time limits set out by the applicable regulations.

Where a request is complex or several requests are submitted at the same time, this period may be extended in accordance with the applicable regulations. You will be informed if this occurs.

Complaints to the CNIL

If you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority, the Commission nationale de l’informatique et des libertés — CNIL.

However, we encourage you to contact SATSUKI first so that we can review your request and try to resolve the matter.

Use of cookies and other tracking technologies

What is a cookie?

A cookie is a small file or piece of information stored on your device when you visit a website.

Cookies and similar technologies may be used to:

  • allow the website to function;
  • maintain your shopping basket or login session;
  • remember certain preferences;
  • measure website traffic;
  • understand how the website is used;
  • display content provided by external services;
  • measure or personalise advertising campaigns.

Not all cookies serve the same purpose and not all of them require your consent.

Managing your choices with Sirdata

SATSUKI uses the Sirdata consent management platform to collect, record and apply your choices concerning cookies and other tracking technologies used on the website.

During your first visit, the Sirdata interface allows you to:

  • accept all optional cookies;
  • refuse all optional cookies;
  • customise your choices by purpose or partner.

Refusing optional cookies must be as easy as accepting them.

Cookies and tracking technologies that are not strictly necessary for the operation of the website are only activated according to the choices you have made.

Failure to make a choice or simply continuing to browse does not constitute consent.

You may change or withdraw your consent at any time using the cookie management link or button available on the website.

The current list of partners, services, cookies, purposes and retention periods is available through the Sirdata interface.

Strictly necessary cookies

These cookies are essential for the operation of the website and the provision of the services you request.

They may be used to:

  • retain products in your shopping basket;
  • maintain your connection to your customer account;
  • secure browsing;
  • secure forms and payments;
  • record your cookie preferences;
  • ensure the technical operation of the website;
  • distribute connections correctly between servers.

These cookies do not require your consent.

Blocking them through your browser settings may prevent certain essential website functions from working properly.

Audience measurement cookies

These cookies are used to measure website traffic, understand how the website is used and identify pages or features that may be improved.

Where they do not meet the conditions for exemption from consent, they are only activated after you have given your consent.

The information collected may include:

  • pages viewed;
  • time spent browsing;
  • the route followed through the website;
  • the type of device or browser used;
  • the general origin of the visit;
  • technical errors encountered.

Personalisation and functionality cookies

These cookies are used to remember certain choices or enable additional features.

They may be used to:

  • display videos;
  • display an interactive map;
  • remember certain preferences;
  • integrate external content or services;
  • improve the presentation of certain pages.

Where they are not strictly necessary for the requested service, they are only activated after you have given your consent.

Advertising cookies

Advertising cookies or other tracking technologies may be used to:

  • measure the effectiveness of advertising campaigns;
  • attribute an order or visit to a particular campaign;
  • limit how often certain advertisements are shown;
  • produce advertising statistics;
  • personalise advertisements that may be shown to you on other websites.

These cookies are only placed after you have given your consent.

Refusing them does not prevent advertising from being displayed, but may limit its personalisation and the measurement of its performance.

Third-party content and services

Some pages may include content or features provided by third-party services, including:

  • videos;
  • maps;
  • sharing buttons;
  • social media content;
  • audience measurement tools;
  • advertising tools.

These services may place their own cookies or collect certain information about your browsing activity.

Where consent is required, this content or these tracking technologies remain disabled until you accept them.

Cookies used by Sirdata

Sirdata may use cookies or storage technologies that are strictly necessary to:

  • record your choices;
  • remember your consent or refusal;
  • communicate your preferences to the relevant services;
  • allow you to change your choices at a later date;
  • retain evidence of consent where required.

These technologies are necessary for the operation of the consent management tool.

Validity period of your choices

Your cookie preferences are retained for a limited period so that the banner does not have to be displayed each time you visit.

At the end of this period, or if there is a significant change to the services or partners used, you may be asked to make your choices again.

You may nevertheless change your preferences at any time.

Browser settings

You may also delete or block cookies through your browser settings.

Blocking all cookies may prevent certain website functions from working properly, including:

  • the shopping basket;
  • logging in to your customer account;
  • saving certain preferences;
  • certain stages of the ordering process.

Browser settings do not necessarily replace the choices made through the Sirdata interface.

Changes to this policy

This policy may be amended to reflect:

  • changes to the website and its features;
  • the addition or removal of service providers;
  • changes to the tools used;
  • legislative or regulatory developments;
  • new recommendations issued by the competent authorities.

The date on which this policy was last updated is shown at the top of the page.