Secure payment
On Satsuki.fr, your payments are processed using secure banking solutions.
Your credit card details are never stored on our servers, and we do not have access to them.
Payment by credit card
Payment by credit or debit card is handled by Caisse d’Épargne via the secure Systempay platform.
This is the quickest and easiest way to pay for your orders.
When you confirm your order, you will be redirected to the bank’s payment page. The information required for payment is sent directly to Systempay via a secure connection: Satsuki never has access to your credit card number.
Depending on your bank and the amount of your order, you may be asked to provide additional verification, for example via your banking app or by entering a security code.
Once the payment has been accepted, your order is immediately marked as paid and can be processed by our team.
Having trouble with your payment?
A payment may sometimes be declined by the bank, even when there are sufficient funds in the account. This may be due, for example, to a payment limit, an unsuccessful authentication attempt or a bank security check.
If you encounter any difficulties:
- check the details you have entered;
- check your banking app;
- check your payment limit;
- try again a few minutes later;
- contact your bank if the payment is still being declined.
You can also contact our customer service team, quoting your order number. We will be able to check the status of your order, but we never have access to your confidential card details.
Payment by bank transfer
You can also pay for your order by bank transfer. Our bank details are provided in the order confirmation email.
Please remember to include your order number in the payment reference so that we can quickly identify your payment.
Your order will be confirmed and prepared once payment has been received in our bank account.
The time taken may vary depending on the bank. Orders paid by bank transfer will therefore not be processed immediately, as is the case with card payments.
Payment by cheque
Payment by cheque is also accepted.
The details required to send the cheque will be provided in your order confirmation email.
The order is confirmed once our customer service team has received and verified the payment.
Please note: The address on the cheque must match the delivery address for the order. An order with a name or address that differs from that on the cheque will not be confirmed.
Payment deadline
Orders paid for by bank transfer or cheque remain on hold until payment is received.
If payment is not received, they are automatically cancelled after 15 days. You are, of course, welcome to place a new order if you wish to complete your purchase at a later date.
The products included in the orders are reserved.