How can I reset my password?


How to reset your password?

When the new version of our online shop went live, we were unable to recover the passwords to our customers' accounts. For security reasons, this data is stored in an encrypted database to which we do not have access.

When you log on to our new site for the first time, you will need to reset your password.

If you can't remember your password, you can create a new one by following the same steps?




The different steps explained


First, go to your customer account by clicking on the character in the top right-hand corner.

This will take you to the page below.

Rendez vous dans l'onglet de connexion en haut à droite

Forgot your password?  ( パスワードを忘れた ) をクリックします。

Then enter the e-mail address linked to your customer account.

Click on Send a reset link

If you have any problems finding out which e-mail address is being used, please contact us.


Send Reset link ( リセットリンクの送信 ) をクリックします。


A confirmation message will appear.


Then go to your mailbox.

You will receive a message from our server almost immediately asking you to create a new password.

Click on the link in the email.

(the link shown below cannot be used if you copy it)




A browser window will open with the page below.

Enter your new password and then enter it a second time for confirmation.

We advise you to choose a password of at least 8 characters with upper and lower case letters, numbers and special characters.

Do not give out this password. It will be stored in an encrypted database. We will not have access to it.





Once you have changed your password, a confirmation message will appear. You will then be connected to your customer account.


Don't hesitate to contact us if you have any problems.