Terms and conditions

Terms and conditions

Last revision: 24/04/2023

Note: The following general terms and conditions of sale are applicable under French law. In spite of our efforts, the English translation could be imperfect, the French version of this document is the reference.

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These general conditions are applicable to private individuals for articles 1 to 14.
Specific conditions are applicable to professionals and are indicated in article 15
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PREAMBLE

The present "General Sales Conditions" (GSC) apply, without restriction or reserve to all sales concluded between "Satsuki EURL" ("the seller") with consumers and buyers ("the customer(s)") on a non-professional basis on the website "www.satsuki.fr".
Seller's contact information:
Satsuki EURL
167, Chemin du Bailly
38440 Modieu Detourbe
France
Siret : 534 000 880
VAT : FR 25534000880
Distribution of organic products certified by FR-BIO-09
ADEME ID: FR205389_01OHXH

SALE TO INDIVIDUALS:
ARTICLE 1 - PURPOSE AND SCOPE OF APPLICATION

1.1 - The purpose of the General Terms and Conditions of Sale is to define the terms and conditions according to which Satsuki EURL offers and sells Products to its customers.
These terms and conditions of sale will prevail over any other terms and conditions contained in any other document, unless previously waived in writing.
1.2 - The terms and conditions of sale are automatically attached to the order confirmation emails and can be freely consulted by following the link available in the footer of the website www.satsuki.fr or by following the link below:
https://www.satsuki.fr/mag/fr/help_06.php
2.3 - The photographs and graphics presented on the website "Indicate the website" are not contractual and do not engage the responsibility of the Vendor.
The Customer is required to refer to the description of each Product in order to know the properties and the essential characteristics.
Product offers are subject to availability, as specified when the order is placed.

ARTICLE 2 - ACCEPTANCE OF CONDITIONS

2.1 - The client acknowledges having read and understood, at the time of placing the Sales Order, the present General Terms and Conditions and expressly declares to accept them without reservation.
2.2 - The present General Terms and Conditions of Sale govern the contractual relationship between Satsuki EURL and its clients.

ARTICLE 3 - PRODUCTS

3.1 - The majority of the products offered by Satsuki EURL to its customers are immediately available.
3.2 - Not all products marketed by Satsuki EURL can be sold online. The sale of some products may also be reserved for professionals or through other sales channels.
3.3 - By accepting the terms and conditions of sale, the Customer certifies that he/she is of legal age and has the legal capacity to purchase on this website, including products containing alcohol.
3.4 - The Customer or the recipient of the Products shall refrain from any partial or total resale of the Products.

ARTICLE 4 - ORDERING

4.1 - Automatic registration systems are considered proof of the nature, content and date of the Sales Order.
4.2 - Satsuki EURL will confirm the acceptance of the Sales Order by sending an automatic confirmation message to the client's e-mail address. The sale will only be concluded once the order confirmation has been sent.
4.3 - The information given by the client when making the Sales Order is binding. Satsuki EURL shall in no way be held responsible for any typing errors made by the client as concerns, notably, the recipients shipping address and/or the invoicing address etc., thereby causing delays or total hindrance to ship the Product(s).
4.4 - Satsuki EURL reserves the right to refuse or cancel any Sales Order placed by a client in case of insolvency or in the event of non-payment of the Sales Order concerned or a previous delivery or a dispute concerning payment of a previous order.
4.5 - Satsuki EURL reserves the right to refuse an order on the www.satsuki.fr website that includes too many products for a given reference. This website is not intended for wholesale sales for the majority of the references offered.
4.6 - All Products set out in the Sales Order transmitted to are strictly reserved for personal use by the client or the recipient explicitly mentioned under the recipient address information.
4.7 - In the event that it is impossible to ship the Product(s) ordered (defect, error on stock, etc.), the Product(s) will be replaced by an equivalent Product(s) or reimbursed at the time of shipping.

ARTICLE 5- PRICE
5.1 - The price is expressed in euros (€) and includes VAT.
5.2 - The price indicated on the Product Sheets does not include the costs inherent in transport and preparation.
5.3 - The price indicated in the Order Confirmation is the definitive price, including all taxes and including VAT, if applicable. This price includes the price of the Products, the costs of handling, packaging and preserving the Products, and the costs of transport and commissioning.
5.4 - For products sold to destinations outside the European economic zone and DOM/ TOM, the prices invoiced will be expressed exclusive of tax. Any taxes and duties will be charged to the customer.

ARTICLE 6 - PAYMENT
6.1 - The price invoiced to the Client is the price indicated on the Sales Order confirmation sent by Satsuki EURL.
6.2 - The price of the Products is payable in cash by one of the methods of payment available on the Site on the day the order is placed.
6.3 - The Sales Order validated by the client will only be considered effective once the payment has been confirmed:
When the secure bank payment center has given its approval of the transaction and, if necessary, after acceptance of the risk by the insurer.
- Upon receipt of the bank transfer
- Upon receipt of the check.
6.4 - No discount will be granted for cash payment.
Late payment penalties: interest at a rate equal to 3 times the legal interest rate.
Flat-rate compensation for collection costs in the amount of 40 euros (decree of October 2, 2012).
6.5 - In the case of a payment by check, the transaction may be cancelled if the names and addresses on the check are not identical to the delivery and / or billing details of the order.
6.6 - When ordering by check, the products in stock at the time of your order will be reserved for 10 working days, the time for you to send the check. After this period, the immediate availability of the ordered articles is not guaranteed any more.
6.7 - Orders by check or transfer whose payment is not received within 10 days will be deleted and will not be honored.

ARTICLE 7 - DELIVERY
7.1 - Once the Sales Order has been confirmed, and subject to full payment of the Product(s) ordered by the client, Satsuki EURL will ship the Product(s), under responsibility, to the client or recipients address within 1 to 5 business days (excluding holidays, weekends, and temporary closure).
7.2 - Where applicable, the customer agrees to pay upon receipt, all taxes, duties, fees and other charges present and future due under the delivery of the products themselves; the joint responsibility of Satsuki EURL can at no time be engaged in this regard.
7.3 - Delivery will be made by La Poste or any other carrier as we see fit. The average delivery time after shipment is 48 hours (excluding weekends, holidays or exceptional events disrupting transport). This time is indicative and may be longer depending on the possibilities of the carrier.
7.4 - Satsuki.fr can not be held responsible for any delay caused by the carrier and independent of its will. Any delay can not claim compensation.
7.5 - In case of late delivery exceeding seven (7) days, the Customer may, if he wishes, and except in cases of force majeure, denounce the sales contract by registered letter with acknowledgment of receipt. This right must however be exercised within thirty (30) days from the delivery date initially provided for in the contract.
7.6 - Our delivery rates are available by clicking on "delivery" on the home page of our site or by following the link below:
https://www.satsuki.fr/frais-livraison-et-retour.htm
Delivery charges may be increased in the case of large orders requiring a shipment greater than 60kg or an unusual volume. The shipping costs for these orders will be by the sales department.
7.7 - In the event that the Product(s) ordered are not available, the Sales Order may be shipped to the client in successive segments.
7.8 - In the event that the client wishes to have the Products ordered delivered to two distinct addresses, two separate Sales Orders must be placed.
7.9 - Occasionally, the carrier may have to modify the delivery procedure (e.g. different pick-up points, packages left at the post office, etc.). These modifications are totally independent of our will and are made for the good delivery of the order. Any modification of this kind can not cause any compensation.
7.10 - In the event that a parcel has not been collected from the post office or from the relay point where the parcel was received, the order will be reimbursed to the customer within 7 days of receipt in our premises. Initial shipping costs, return and processing of the package will be deducted from the amount refunded at a flat rate of 9.90€ per package. A return may be requested by the customer at the cost normally charged for a parcel (free shipping not applicable in this case), plus 9.90€.


ARTICLE 8 - RECEIPT OF ORDER
8.1 - Upon receipt of the Products ordered, the client or recipient shall check that the goods delivered are in good condition.
8.2 - In the event that one or more of the ordered Products are missing or damaged, the client or recipient must notify the carrier of this fact at the time of delivery.
8.3 - In the event of visible defects, the client has the right to return the Products.
8.4 - In the case of a faulty address attributable to the customer (error on the address, wrong name of the recipient at the address indicated, absence of the name of the recipient at the delivery address, etc...) We may invoice a new shipment with the corrected delivery data. This new shipment will be charged to the customer, at the actual shipping costs charged by the carrier.
8.5 - In any case, we will not accept any claim beyond 14 days after delivery.
8.6 - Transfer of ownership after full payment.
The transfer of ownership of the Vendor's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto shall only take place when the Customer takes physical possession of the Products. The Products are therefore transported at the risk of the Seller.

ARTICLE 9 - RETRACTION

9.1 - The customer has fourteen (14) days from the reception of the ordered Products to return them to Satsuki EURL for a refund. In this case, the customer must return the retraction form attached to the billing email and send the new Products, intact, with all accessories, instructions and documentation to the following address
Satsuki.fr
167, Chemin du Bailly
38440 Moidieu Detourbe
France
9.2 - In case of exercising the right of withdrawal, Satsuki EURL undertakes to reimburse the sums paid by the customer, without charge, except for the cost of return.
9.3 - The refund is due within a maximum of 14 days.

ARTICLE 10 - RESPONSIBILITY
10.1 - Satsuki EURL shall not be held liable for bodily or material damages incurred to any third party resulting from improper functioning or use of the Products.
10.2 - In any case, Satsuki EURL cannot be held responsible for the non-respect of the regulatory and legislative provisions in force in the country of reception. The liability of the Satsuki EURL is systematically limited to the value of the Products held liable at the date of sale, and with no possibility for filing claims against the brand or product manufacturer.
10.3 - The responsibility of Satsuki EURL will, in any case, be limited to the amount of the order. In case of difficulties in the application of this contract, the customer and Satsuki EURL reserve the right, before any legal action, to seek an amicable solution.

ARTICLE 11 - WARRANTY
11.1 - In case of problem, the customer can contact the customer service by phone at :
09 73 16 64 39, from 9am to 4pm or by email at: contact "at" satsuki.fr or by replying to one of the order confirmation or shipping confirmation emails.
11.2 - The Products sold on the website www.satsuki.fr comply with the regulations in force in France and have performances compatible with non-professional uses.
It is reminded that within the framework of the legal guarantee of conformity, the Customer :
- has a period of two years from the delivery of the goods to act against the Seller;
- may choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;
- is exempted from proving the existence of the defect of conformity of the Product during the six months following the delivery of the Product.
The legal guarantee of conformity applies independently of the commercial guarantee that may cover the Product.
The Customer may decide to implement the warranty against hidden defects in the Product in accordance with Article 1641 of the French Civil Code; in this case, he/she may choose either the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.
In order to assert his rights, the Customer shall inform the Seller, in writing, of the non-conformity of the Products within a maximum period of "Delay" as from the delivery of the Products or the existence of hidden defects within the above-mentioned period and return or bring back to the store the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions...).
The Seller will refund, replace or repair the Products or parts under warranty deemed non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of receipts.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the non-conformity or hidden defect.
Refunds shall be made by crediting the Customer's bank account or by bank check sent to the Customer.
The responsibility of the Seller shall not be engaged in the following cases
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
- in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
The Seller's warranty is, in any case, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

ARTICLE 12 - MEDIATION
In the event of a dispute concerning an order, and in the event of failure to resolve the dispute amicably, the Client shall have the option of contacting a qualified third party,
The client has the possibility to contact a consumer mediation service.
CONSUMER MEDIATION SERVICE: Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.
Before seizing the mediator of consumption, the consumer must alreadỳ have tried́ to resolve his dispute directly with the professional by a written complaint or have made a complaint according to the terms of the contract concluded with the professional.

Consumer mediation is an out-of-court settlement of consumer disputes.
If the conditions are met, a mediation of consumption will take place according to a precise process and according to the texts in force in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Code of consumption (Conditions of admissibility).
The procedure is free for the consumer (R612-1 of the Code of Consumption).

TO SEIZE THE MEDIATOR OF THE CONSUMPTION :
MEDIATION - LET'S LIVE BETTER TOGETHER
www.mediation-vivons-mieux-ensemble.fr
465 avenue de la Libération 54 000 NANCY
mediation@vivons-mieux-ensemble.fr
IMPORTANT :
Never send the original documents requested to the Consumer Ombudsman. Please send photocopies
Never send defective or disputed items or items for reimbursement to the Consumer Ombudsman
Please specify your telephone number and e-mail address
European platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR


ARTICLE 13 - PROTECTION OF PERSONAL DATA
The complete detail of our privacy policy is available by following the link below:
https://www.satsuki.fr/politique-de-confidentialite-et-utilisation-des-cookies.htm
13.1 - It is compulsory to provide the personal information collected for the purposes of distance selling, as this information is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. Failure to provide such information shall result in the Order not being validated.
13.2 - The information relative to the personal data collected within the framework of the orders are recorded in a file computerized by Store Factory (technical manager of the Internet site) for the management of the orders and the re-exploitation for commercial purposes. For more information, we invite you to consult our policy of confidentiality and protection of personal data.
Your personal data is kept for the time necessary for the purposes for which it was collected.
In accordance with the law "informatique et libertés", you have a right to access, rectify, delete and oppose the processing of your personal data, as well as a right to limit and portability of your data and that you can exercise by contacting us by email at the following address: contact " at "satsuki.fr

ARTICLE 14 - APPLICABLE LAW
14.1 - These general conditions of sale are subject to French law.
14.2 - All disputes to which the operations of Supply of Services concluded in application of the present general conditions of sale could give place, concerning their validity, their interpretation, their execution, their resolution, their consequences and their consequences and which could not be solved amicably between the Seller and the Customer, will be subjected to the competent courts under the conditions of common law.

SALE TO PROFESSIONALS

ARTICLE 15 - SPECIFIC CONDITIONS OF SALE TO PROFESSIONALS
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We do not sell to professionals outside of metropolitan France.
If you buy for a company, the VAT will be charged as for a private customer. We will not be able to modify it.
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Professional customers (non GMS reseller and/or restaurant owner) can request the opening of a specific customer account. The customer will have to indicate the Kbis number and the VAT number of the company for which it places order, in addition to the usual coordinates allowing the invoicing and the forwarding of the parcels.
The validation of a professional account creation will be effective after verification of the Kbis of less than 3 months provided by the applicant. The validation of the account is generally carried out under two wrought days, provided that the quality of professional is validated.
Professional customers benefit from specific discounts on some of our products. The prices are displayed on our site when the customer is connected with his professional account.
The delivery conditions for professionals are specific and are indicated at the time of placing the order.

The right of withdrawal is possible for professional customers in the provisions of Article L121-16-1 of the Consumer Code.
The ordered goods remain the entire property of Satsuki EURL until the full payment of the order has been made.
The payment of the orders is cash, before shipping the goods. This condition can be modified at the discretion of EURL Satsuki according to the existing commercial history with the customer.
In the exceptional case of a payment on due date granted by the company Satsuki EURL and in case of delay of total or partial payment of the delivered goods at the day of the reception, the buyer will have to pay to the company Satsuki a penalty of delay equal to three times the legal interest rate. The legal interest rate used is the one in effect on the day of delivery of the goods. This penalty is calculated on the amount including all taxes of the sum still due, and runs from the due date of the price without any prior notice being necessary. In addition to the late payment penalties, any sum, including the deposit, not paid on its due date will automatically give rise to the payment of a fixed penalty of 40 euros due for collection costs. Articles 441-6, paragraph 12 and D. 441-5 of the Commercial Code.
No discount is granted for early payment.
Prices are subject to change without notice.


ANNEXES:

SAMPLE WITHDRAWAL FORM:


(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of [the trader hereby inserts his/her name, geographical address and, where available, fax number and e-mail address] :

I/We (*) hereby notify you/us (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only if notifying this form on paper):

Date:

(*) Cross out what is not applicable.

DEFINITIONS :

The following words or phrases shall have the following meanings hereunder:
- Internet Boutique: shall designate 's Internet site on which the Products are presented and sold to clients.
- Sales Order: shall designate the sales contract concluded between Satsuki EURL and the client of Satsuki EURL's Internet Boutique.
- Product Index Card: shall designate all existing information pertaining to a product furnished by Satsuki EURL at the time said product is marketed on its Internet Boutique.
- Product: shall designate all goods and services sold by Satsuki EURL on its Internet Boutique.
- Service: shall designate the selling of Products by Satsuki EURL to clients of its Internet Boutique.
- Transaction: shall designate all operations, secure processing, authorizations and agreements related to the payment of the Product(s) ordered.