Terms and Conditions

TERMS AND CONDITIONS

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These general conditions are applicable to individuals for articles 1 to 14.
Specific conditions are applicable to professionals and are indicated in article 15
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PREAMBLE

These "General Terms and Conditions of Sale" (C.G.V.) apply, without restriction or reservation, to all sales concluded between "Satsuki EURL" ("the seller") with consumers and buyers ("the client(s)”) on a non-professional basis on the “www.satsuki.fr” website.
Seller contact details:
Satsuki EURL
487 Louis Breguet Street
38780 Pont-bishop
France
Siret: 534 000 880
VAT: FR 25534000880
Distribution of organic products certified by FR-BIO-09
ADEME ID: FR205389_01OHXH

This site is designed, developed and technically administered by Store Factory
41 rue du Capitaine Guyemer 92925 LA DEFENSE CEDEX

Hosting is provided by Jaguar Network
71, avenue André Roussin - 13016 Marseille - France

SALE TO INDIVIDUALS:
ARTICLE 1 - PURPOSE AND SCOPE

1.1 - These General Conditions of Sale are intended to define the terms and conditions under which Satsuki EURL offers and sells its Products to its customers.
These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.
1.2 – The conditions of sale are automatically attached to the order confirmation e-mails and can be freely consulted by following the link available in the Footer of the site www.satsuki.fr or by following the following link:
https://www.satsuki.fr/mag/fr/help_06.php
2.3 - The photographs and graphics presented on the website "Indicate the website" are not contractual and cannot engage the responsibility of the Seller.
The Customer is required to refer to the description of each Product in order to know its properties and essential particularities.
Product offers are valid within the limits of available stocks, as specified when placing the order.

ARTICLE 2 - ACCEPTANCE OF THE CONDITIONS

2.1 - The customer acknowledges having read, at the time of placing the Order, these general conditions of sale and expressly declares to accept them without reservation.
2.2 - These general conditions of sale govern the contractual relationship between Satsuki EURL and its client, both parties accepting them without reservation.

ARTICLE 3 - PRODUCTS
3.1 - Most of the products offered by Satsuki EURL to its customers are immediately available.
3.2 - All products marketed by Satsuki EURL cannot necessarily be sold online. The sale of certain products may also be reserved for professionals through other sales channels.
3.3 - By accepting the conditions of sale, the Customer certifies that he is of the required legal age and the legal capacity to be able to buy on this website, in particular products containing alcohol.
3.4 - Customers or recipients of the Products are prohibited from any partial or total resale of the Products.

ARTICLE 4 - ORDER
4.1 - The automatic registration systems are considered as proof of the nature, content and date of the Order.
4.2 - Satsuki EURL will confirm to the customer the acceptance of his Order by sending an automatic confirmation message to the email address that the latter will have communicated. The sale will not be concluded until the said order confirmation has been sent.
4.3 – The statements indicated by the customer when entering the information inherent in his Order are binding on him. Satsuki EURL cannot be held responsible for errors made by the customer in the wording of the contact details of the recipient of the Order (e-mail address, delivery address, billing address, etc.) and for delays in delivery or the impossibility to deliver the Products ordered that these errors could cause.
4.4 - Satsuki EURL reserves the right to refuse or cancel any Order from a customer, in particular in the event of the said customer's insolvency or in the event of a default in payment of the Order concerned or of a previous delivery or a dispute relating to the payment of a previous order.
4.5 – Satsuki EURL reserves the right to refuse an order on the www.satsuki.fr site including too many products for a given reference (8 units). The site is not intended for wholesale.
4.6 - All Products stipulated in Orders placed with Satsuki EURL are intended for the personal use of customers or recipients whose name is mentioned at the delivery address.
4.7 – If it is impossible to ship an ordered item (defect, error on stock, etc.) The product may be replaced by an equivalent product or refunded upon shipment.

ARTICLE 5- PRICE
5.1 - The price is expressed in euros (€) and includes VAT.
5.2 - The price indicated on the Product Sheets does not include the costs inherent in transport and preparation.
5.3 - The price indicated in the Order confirmation is the final price expressed inclusive of all taxes and including VAT where applicable. This price includes the price of the Products, the costs of handling, packaging and storage of the Products, the costs of transport and commissioning.
5.4 – For products sold to destinations outside the European Economic Zone and DOM/TOM, the prices invoiced will be expressed excluding taxes. Any taxes and duties will be borne by the customer.

ARTICLE 6 - PAYMENT
6.1 - The price invoiced to the customer is the price indicated on the order confirmation sent by Satsuki EURL.
6.2 - The price of the Products is payable in cash by one of the means of payment offered on the site on the day of the actual order.
6.3 - The Order validated by the customer will only be considered effective upon validation of payment:
When the secure bank payment center has given its agreement to the transaction and, where applicable, after acceptance of the assumption of the risk by the insurer.
Upon receipt of the bank transfer
Upon receipt of the check.
6.4 - No payment discount will be granted upon cash payment.
Late payment penalties: interest at a rate equal to 3 times the legal interest rate.
Fixed compensation for recovery costs in the amount of 40 euros (decree of 2 October 2012).
6.5 – In the case of payment by check, the transaction may be canceled if the names and addresses appearing on the check are not identical to the delivery and/or billing details of the order.
6.6 – When ordering by check, the products in stock when you order will be reserved for 10 working days, the time for you to send the check. After this period, the immediate availability of the items ordered is no longer guaranteed.
6.7 – Orders by check or bank transfer for which payment has not been received within 10 days will be deleted and will not be honored.

ARTICLE 7 - DELIVERY
7.1 - After confirmation of the Order and subject to full payment of the price of the products ordered, Satsuki EURL undertakes to send its customer the products ordered to the delivery address within 1 to 5 working days (excluding holidays, weekends and exceptional temporary closure).
7.2 - If applicable, the customer agrees to pay upon receipt, all taxes, duties, taxes and other present and future charges due for the delivery of the said products themselves; the joint and several liability of Satsuki EURL cannot at any time be engaged in this respect.
7.3 - Delivery will be made by La Poste or any other carrier at our convenience. The average delivery time after shipment is 48 hours (excluding weekends, public holidays or exceptional events disrupting transport). This period is indicative and may be longer depending on the possibilities of the carrier.
7.4 - Satsuki.fr cannot be held responsible for any delay caused by the carrier and beyond its control. Any delay cannot claim compensation.
7.5 - In the event of late delivery exceeding seven (7) days, the Customer may, if he wishes, and except in cases of force majeure, terminate the sales contract by registered letter with acknowledgment of receipt. However, this right must be exercised within thirty (30) days from the delivery date initially provided for in the contract.
7.6 - Our delivery rates are available by clicking on "delivery" on the home page of our site or by following the following link:
https://www.satsuki.fr/frais-livraison-et-retour.htm

Delivery costs may be increased in the case of a large order requiring a shipment of more than 60kg or an unusual volume. Shipping costs for these orders will be by the sales department.
7.7 - For reasons of availability of the Products ordered, an Order may be the subject of several successive deliveries to the customer.
7.8 - In the event that the customer would like the Products ordered to be delivered to two separate addresses, the latter should place 2 separate Orders.
7.9 - The carrier may occasionally be required to modify the delivery, for example a different relay point, package left in the post office, etc... These modifications are totally beyond our control and are made for the proper delivery of the order. Any modification of this kind cannot give rise to compensation.


ARTICLE 8 – RECEIPT OF ORDER
8.1 - Upon receipt of the Products ordered, the customer or the recipient must check the proper functioning of the goods delivered, and take note of their conditions of use appearing on the instructions for use provided to them.
8.2 - In the event that one or more of the Products ordered are missing or damaged, the customer or the recipient must make any reservations with the carrier at the time of delivery.
8.3 - In the event of apparent defects, the customer benefits from the right of return under the conditions provided for in the instructions for use of the goods.
8.4 - In the case of an addressing defect attributable to the customer (error on the address, wrong name of recipient at the address indicated, absence of the name of the recipient at the delivery address, etc.) We we will be able to invoice a new shipment with the corrected delivery data. This new shipment will be at the customer's expense, at the actual shipping costs charged by the carrier.
8.5 - Transfer of ownership after full payment.
The transfer of ownership of the Seller's Products, to the benefit of the Customer, will only be carried out after full payment of the price by the latter, regardless of the date of delivery of the said Products.
Irrespective of the date of the transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril.

ARTICLE 9 - WITHDRAWAL
9.1 - The customer has a period of fourteen (14) days from receipt of the Products ordered to return them to Satsuki EURL against reimbursement. In this case, the customer sends back the withdrawal slip attached to the billing e-mail and must return the Products new, intact, accompanied by all possible accessories, instructions for use and documentation to the following address:
Satsuki.com
Z.A. de l'abbaye
487 rue Louis Breguet - Bat.6
38780 Pont-Eveque
9.2 - In the event of exercise of the right of withdrawal, Satsuki EURL undertakes to reimburse the sums paid by the customer, free of charge, with the exception of return costs.
9.3 - Reimbursement is due within a maximum period of 14 days.

ARTICLE 10 - RESPONSIBILITY
10.1 - Satsuki EURL cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the Products marketed.
10.2 - In all cases Satsuki EURL cannot be held responsible for non-compliance with the regulations and laws in force in the country of reception. The liability of Satsuki EURL is systematically limited to the value of the Product in question determined on the date of its sale and this without the possibility of recourse to the brand or the company producing the product.
10.3 - The liability of Satsuki EURL will, in any event, be limited to the amount of the order. In case of difficulties in the application of this contract, the customer and Satsuki EURL reserve the possibility, before any legal action, to seek an amicable solution.

ARTICLE 11 - WARRANTY
11.1 – In the event of a problem, the customer may contact customer service by telephone at:
09 73 16 64 39, from 9 a.m. to 4 p.m. or by email at: contact "at" satsuki.fr or by replying to one of the order confirmation or shipping confirmation emails.
11.2 - The Products sold on the website www.satsuki.fr comply with the regulations in force in France and have performances compatible with non-professional uses.
It is reminded that within the framework of the legal guarantee of conformity, the Customer:
- has a period of two years from delivery of the goods to act against the Seller;
- can choose between repairing or replacing the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;
- is exempted from providing proof of the existence of the lack of conformity of the Product during the six months following the delivery of the Product.
The legal guarantee of conformity applies independently of the commercial guarantee that may possibly cover the Product.
The Customer may decide to implement the guarantee against hidden Product defects in accordance with article 1641 of the Civil Code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of "Delay" from the delivery of the Products or the existence of hidden defects within the time limits above. above-mentioned and return or bring back to the store the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions, etc.).
The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.
Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within the "Number" days following the Seller's finding of the lack of conformity or the hidden defect.
Reimbursement will be made by crediting the Customer's bank account or by bank check addressed to the Customer.
The responsibility of the Seller cannot be engaged in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

ARTICLE 12 – MEDIATION
In the event of a dispute concerning an order and in the event of non-amicable resolution,
The customer has the option of contacting a consumer mediation service.
CONSUMER MEDIATION SERVICE: Amicable settlement of disputes between the professional and the consumer in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.
Before contacting the consumer mediator, the consumer must already have tried to resolve his dispute directly with the professional by a written complaint or have made a complaint under the terms of the contract concluded with the professional.

Consumer mediation is an out-of-court settlement of consumer disputes.
If the conditions are met, consumer mediation will take place according to a specific process and according to the texts in force in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code ( Admissibility conditions).
The procedure is free for the consumer (R612-1 of the Consumer Code).

TO CONTACT THE CONSUMER MEDIATOR:
MEDIATION – LIVE BETTER TOGETHER
www.mediation-vivons-mieux-ensemble.fr
465 avenue de la Liberation 54000 NANCY
mediation@vivons-mieux-ensemble.fr
IMPORTANT :
Never send the original documents requested to the consumer mediator. Please send photocopies
Never send defective, disputed or refundable items to the consumer mediator
Please provide your phone number, email address
European online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

ARTICLE 13 – PROTECTION OF PERSONAL DATA
13.1 - Providing personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and routing of orders, the establishment of invoices and warranty contracts. The lack of information leads to the non-validation of the Order.
13.2 - Information relating to personal data collected in the context of orders is recorded in a file computerized by Store Factory (technical manager of the website) for order management and re-use for commercial purposes. For more information, we invite you to consult our privacy and personal data protection policy.
Your personal data is kept for the time necessary for the purposes for which it was collected.
In accordance with the law "Informatique et Libertés", you have a right of access, rectification, erasure and opposition to the processing of your personal data, as well as a right to the limitation and portability of your data and which you can exercise by contacting: EURL Satsuki 487, rue Louis Breguet 38780 Pont evêque or by email at the following address: contact "at" satsuki.fr

ARTICLE 14 - APPLICABLE LAW
14.1 - These general conditions of sale are subject to French law.
14.2 - All disputes to which the operations for the Provision of Services concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their resolution, their consequences and their consequences and which would not have could be resolved amicably between the Seller and the Customer, will be submitted to the competent courts under the conditions of common law.


SALE TO PROFESSIONALS

ARTICLE 15 - SPECIFIC CONDITIONS OF SALE TO PROFESSIONALS

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We do not sell to professionals outside mainland France.
If you buy for a company, VAT will be charged as for a private customer. We cannot modify it.
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Professional customers (non-supermarket retailer and/or restaurateur) can request the opening of a specific customer account. The customer must indicate the Kbis number and the VAT number of the company for which he is placing an order, in addition to the usual contact details for billing and shipping packages.

The validation of a professional account creation will be effective after verification of the Kbis of less than 3 months provided by the applicant. The validation of the account is generally carried out within two working days, provided that the quality of professional is validated.

Professional customers benefit from specific discounts on some of our products. Prices are displayed on our site when the customer is logged in with his professional account.

The delivery conditions for professionals are specific and are indicated when placing the order.

The right of withdrawal is possible for professional customers in the provisions provided for in article L121-16-1 of the Consumer Code.

The goods ordered remain the entire property of Satsuki EURL as long as full payment for the order has not been made.

The payment of orders is cash, before shipment of the goods.

In the exceptional case of payment on the due date granted by the company Satsuki EURL and in the event of total or partial late payment of the goods delivered on the day of receipt, the buyer must pay the company Satsuki a late payment penalty equal to three times the legal interest rate. The rate of legal interest retained is that in force on the day of delivery of the goods. This penalty is calculated on the amount including VAT of the amount remaining due, and runs from the due date of the price without any prior formal notice being necessary. In addition to late payment compensation, any amount, including the deposit, not paid on its due date will automatically result in the payment of a lump sum compensation of 40 euros due for recovery costs. Articles 441-6, paragraph 12 and D. 441-5 of the Commercial Code.

No discount is granted for early payment.

Prices are subject to change without notice.


APPENDICES:

MODEL WITHDRAWAL FORM:


(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of [the professional inserts here his name, his geographical address and, when available, his fax number and his e-mail address]:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of goods (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

Date :

(*) Strike out the useless mention.

DEFINITIONS:

The following words or expressions will have the following meaning in this document:
• Internet Shop: refers to the Satsuki EURL website on which the Products are presented and sold to customers.
• Order: refers to the sales contract concluded between Satsuki EURL and the customer of the Internet store of Satsuki EURL.
• Product file: refers to the classified information concerning a product provided by Satsuki EURL when the said product is put up for sale in its internet store.
• Product: refers to all the goods and services offered for sale by Satsuki EURL in its internet store.
• Service: refers to the sale of Products by Satsuki EURL to customers of its Internet Shop.
• Transaction: designates all the operations, secure processing, authorizations and agreements inherent in the payment of the price of the Products ordered.

Please contact us if you don't find an answer to your question in this section.